Please send us a message and we will get back to you within 4 to 8 hours.
Is there a deadline for my revision request?
You have 7 days from the date of delivery to review our work and submit your revision request if there’s any.
A. For job orders that require daily posting, each subset must be for one day to a week worth of articles. The 7-day grace period for our Revision Policy will start the day after that sub-set is completed.
B. For bulk job orders that require gradual deliveries, we have a policy that the longest time period for gradual deliveries is a weekly delivery. Even if you want a bi-weekly delivery, we will still remind you that it’s best for us to deliver on a weekly basis. If we will deliver on a weekly basis, we will be able to master your requirements faster than having to wait for two weeks or so before we get your feedback.
We will create subsets of the entire job order. Each subset must be for a week worth of articles. The 7-day grace period for our Revision Policy will start the day after that sub-set is completed.
What are the topics that you do not handle?
We can handle every niche except porn-related projects.
Do you require an upfront fee?
Yes, we do.
How do I pay?
We accept payments via Payoneer and PayPal. We highly recommend that you pay using Payoneer because you might get some freebies from us when you pay via Payoneer.
Can I directly speak with the person who will work on my order?
You can only chat or speak with our Customer Success Team. The mandate of this team is to familiarize your personality and preferences.
Do you ensure the privacy of your customers?
Yes, we do. Our non-disclosure policy is automatically applied.
Do you offer a refund?
We do not issue refunds but we accommodate a revision request. The alteration requests should be based on our mutually agreed upon requirements or instructions only. It is considered a new order if a portion or entirety of your revision request is outside our mutually agreed upon instructions. Requests classified as new orders are billed accordingly.
Is there a minimum or maximum order I can place?
We implement no minimum or maximum order size limit.
Do you outsource?
We do not outsource. Everything is done in-house.
Is there a contract?
There’s no contract involved. Just place your order. We will deliver.
Who will be my point of contact?
Your point of contact is always our Customer Success Team.
Are you all native English writers?
We are not native English speakers. We are Filipinos. We write and speak in English just as fluent as a native English speaker. The Philippines is the fourth country in the world with the highest number of English-speaking population.
Do you guarantee plagiarism-free content?
Yes, we do. We check our articles on Copyscape before we deliver them to you.
Do you proofread your articles?
Yes, we do. Our editor-in-chief makes sure that your articles are checked by the editors.
Do I own the exclusive right for the content that you write for me?
Yes, you do. We ghostwrite for you.
Will you re-post my articles for free if I lost the ones that you've already posted on my website?
We offer free posting for our clients who use our content writing services. If you’ve experienced a technical issue (e.g. your site got hacked or you accidentally deleted your posts) and you’ve lost your posts, we can re-post them if you will buy a package of our virtual assistance solution. We suggest that you keep a back-up of your website so you won’t have to spend extra money for re-posting your articles.
What tools do you use for keyword research?
We use our proprietary tools for keyword research.
Do you guarantee that I will be seen on the top spot of Google with your keywords?
Keywords alone cannot put you on the first page of any search engine. Winning the top spot of the first page of a search engine involves several processes. That includes search engine optimization, content writing and marketing, and social media marketing among others. What we guarantee are targeted main keywords and hard-to-find long-tail keywords that will help you get found on search engines such as Google.
Do you offer keyword research in non-English languages?
We do not do keyword research in non-English languages.
Can I ask you to write my articles using those keywords I’ve ordered?
Yes, you can. You’ll find our content writing service here.
Does your forum marketing service include forum search and account creation?
Forum search and account creation are not included in the package. We require that you send us your readily available forum accounts. We implement this so that we ensure that our clients are aware of the forums they’re getting into.
Can I use your virtual assistance service so you can find forums for me?
Yes, you can. We will send you a report so you can create an account with your chosen forums.
Will you set up my account’s profile once I’ve given you the login details?
Yes, we will.
Do you spam forums?
We do not spam forums. We offer a high-quality forum marketing service.
Can I get in touch directly with my virtual assistant?
You can chat and speak directly with our Customer Success Team. This team is in-charge of making sure that your requirements are followed to the tee by your virtual assistant.
Do I have to hire your virtual assistant part-time or full-time?
You can tell if you need to hire a full-time or a part-time virtual assistant (VA) by checking your to-do list for the VA. You may send us the to-do list if you need our input on whether a full-time VA is advised or not.
How quickly can you find a virtual assistant for me?
Our Customer Success Team can tell on the spot if a virtual assistant is available or not.
Do you have bilingual virtual assistants?
Our virtual assistants write and speak in Filipino and English.
Do you design themes from scratch?
We use premium WordPress themes and do adjustments according to your requirements. We do not write themes from scratch.
Do you build mobile apps?
We will but not at this time.
Will you host my domain?
We do not offer hosting services. You need to have your hosting provider.
Can I buy my domain from you?
No. We are not a domain registrar.
Will you make my website responsive or mobile-compatible?
Yes. We deliver responsive websites.
Do you provide training on how to use the Content Management System of my website?
Yes. We will provide an instructional video.